Privacy Policy for eng-kah.com
1. Introduction
At eng-kah.com, we are fully committed to protecting your personal data and upholding your privacy rights. This Privacy Policy outlines how we collect, process, and safeguard your personal information when you use our website or interact with our services. We value transparency and comply with prevailing data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our approach to data privacy is based on integrity, accountability, and a privacy-first philosophy.
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all personal data processed by eng-kah.com through interactions with our website, products, and services. For the purposes of applicable data protection laws, the data controller responsible for your personal data is Eng Kah. Our contact email for all privacy-related inquiries is [email protected].
3. Categories of Data We Process
We collect and process various categories of personal data for specific, lawful purposes. These categories include:
– Usage Data: Includes IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and information on how you interact with our website (clickstreams, pages viewed, session duration).
– Account Data: Information provided during account creation or purchase, such as your name, billing/shipping address, email address, and phone number.
– Profile Data: Includes your account preferences, purchase history, user behavior patterns, and feedback provided through surveys or reviews.
– Communication Data: Includes records of communication between you and eng-kah.com, including inquiries, support requests, and correspondence history.
– Technical Data: Device identifiers, screen resolution, hardware type, software configurations, and other diagnostic data collected passively or through third-party analytics tools.
– Transaction Data: Information related to orders placed on eng-kah.com, such as product selections, order numbers, payment information (processed securely via third-party gateways), and shipping details.
– Preference Data: Includes your consent to receive marketing communications, your selected communication channels, and stated interests in products or services.
4. Legal Bases for Processing
Our legal grounds for processing your personal data include:
– Performance of a Contract: Where processing is necessary to fulfill a subscription, order, or other contractual obligation with you.
– Legitimate Interests: Where we process your data for purposes such as analytics, service improvement, user experience enhancement, fraud prevention, or direct communications, and these interests are not overridden by your individual rights.
– Consent: When you voluntarily provide data for a specific purpose (e.g., newsletter signup), we rely on your consent, which you may withdraw at any time.
– Legal Obligation: In specific cases, we may process your data to comply with applicable laws or regulatory requirements.
5. Your Rights
Under applicable data protection laws, you have the following rights:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You have the right to correct or update any inaccurate or incomplete personal data.
– Right to Erasure: You may request the deletion of your personal data under certain conditions.
– Right to Restrict Processing: You have the right to request a temporary or permanent restriction on the processing of your data.
– Right to Data Portability: You may receive your personal data in a structured, commonly used, machine-readable format, and request the transfer to another controller.
To exercise any of these rights or for assistance, please contact our Data Privacy Team at [email protected].
6. Security Measures
We implement a robust suite of security controls to ensure the confidentiality, integrity, and availability of your personal data. These measures include encryption of data during transmission and at rest, secure access controls, continuous system monitoring, regular backups, vulnerability assessments, and employee privacy training. All accessed data is limited to personnel with a legitimate business need.
7. International Data Transfers
In cases where personal data is transferred to third countries outside the European Economic Area (EEA) or California, we ensure adequate safeguards are in place. These transfers rely on mechanisms such as Standard Contractual Clauses (SCCs), adequacy decisions, and other legally approved contractual frameworks to maintain the same level of protection.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods are as follows:
– Account and Profile Data: Retained as long as the account remains active or as necessary for historical reporting and auditing, and up to 7 years thereafter.
– Transaction Data: Retained for a minimum of 7 years to comply with tax and financial regulations.
– Communication and Support Data: Retained for 3 years after the last contact for reference and service quality tracking.
– Usage and Technical Data: Retained for up to 2 years for performance tracking and security monitoring.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance user experience and analyze traffic. Categories of cookies used on eng-kah.com include:
– Essential Cookies: Necessary for core functionality, such as navigation and security features.
– Functional Cookies: Enable personalization preferences such as language, region, and display settings.
– Analytics Cookies: Help us understand how users interact with eng-kah.com through aggregated site usage data.
– Performance Cookies: Monitor system performance and detect technical issues.
Most cookies do not gather identifiable personal data and are used solely for legitimate operational purposes.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, users are given clear and accessible options to manage cookie preferences through a consent banner available on first visit and accessible in the website footer. You may also control or delete cookies through your browser settings. Opt-out mechanisms for third-party analytical cookies are available via tools such as Google’s Ads Settings.
California residents have the additional right to opt-out of the sale of personal data. While eng-kah.com does not sell personal data in the conventional sense, we honor “Do Not Sell My Info” requests through our privacy contact email: [email protected].
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal data from anyone under 13. If we become aware that personal data from a child under 13 has been inadvertently collected, we will take immediate steps to delete the information from our records.
12. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in legal, technical, or operational practices. Any material modifications will be communicated via a prominent notice on our website or otherwise as required by applicable law. We encourage users to periodically review this policy to stay informed.
13. Contact Us
For any questions, concerns, or to exercise your data protection rights, please contact us at:
Eng Kah
Email: [email protected]
Website: https://eng-kah.com
We are committed to full compliance with GDPR, CCPA, and all applicable privacy laws. If you have any questions regarding our handling of personal data, please do not hesitate to contact us at the address above.